![]() When they managed to capture almost the whole of the market, they said they would no longer pay incentives,” explains Tanveer Pasha, President, Ola Uber Drivers’ and Owners’ Association.Ĭab-hailing services promised air-conditioned rides to India’s rising middle class. Then they came up with absolutely next-to-impossible plans like completing 20 trips in a city like Bengaluru to earn Rs 3,000. This scheme was then tweaked by putting a fixed number of trips that had to be completed and the company said it would pay XYZ amount if the drivers could not generate it in that many trips. Then the company came up with a minimum business guarantee scheme by which a driver was promised a specific sum after completing fixed hours of trips. So, a driver would earn about Rs 4,000-5,000 in a day. “Initially, a Rs 3,000 incentive was promised at the completion of 10 trips. Several people bought cars by selling farmlands or putting their life’s savings into it. For ride-hailing companies, drivers were promised that they could earn up to Rs 1 lakh in a month. In their initial days, these new-age companies wanted to capture the market by luring workers from the informal sector with the concept of incentives. So, some of the drivers end up taking that anger out on the customers)," adds Kumar. ![]() But you need to understand that we are frustrated most of the time." It shouldn’t happen and there should be action taken against whoever does it. Company toh sunti nahi hai toh gussa customer par hi utar jata hai. Par ye bhi samjahiye ke hum log frustrated rehte hain jyada time. Aisa kabhi nahi karna chahiye aur action bhi hona chahiye. “Customer ko gaali dena toh galat baat hai. “Abhi 5 star rating ka koi fayda nahi hai na isliye hum log wahi jaate hain jahan jaane se loss nahi hota (Since there is no point of 5-star ratings now, we only go to destinations where we don’t face a loss),” says Ramesh Kumar (name changed), who drives a cab for a ride-hailing company. While customers lament the increasing instances of bad behaviour by drivers, the latter complain of falling incomes, leaving no incentive for always being on their toes to make the customers feel good. They challenged the conventional modes of transport like autos, taxis and public buses, all while providing free or discounted rides in well-maintained cabs for its customers and attractive cash incentives for its drivers.Īll that seems to have changed over the years. There was a time when both Ola and Uber had personified the dreams of an aspirational India. If you frequently travel by Ola or Uber, it is common to face cancellations from two-three drivers before finding one who is willing to take you to your destination. ![]() In response, an Uber representative called up Bismee and informed her that the driver would be taken off their platform.īismee is not the only one who has experienced such harassment. How can you run the cab company when your drivers don't even have basic etiquettes? How safe are your female passengers? (sic)” tweeted Bismee. “Hi this is how your drivers text women and harrass them. ![]() Bismee Taksin, a Delhi-based journalist, recently tweeted a screenshot of her Uber app in which the driver can be seen using expletives while asking her to cancel her booking. ![]()
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